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Silverline Consultants Privacy Policy

Last Updated: October 21, 2025

1. Introduction

Silverline Consultants (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.silverlineconsulting.co.uk or use our outsourcing and business solutions services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Silverline Consultants provides business outsourcing solutions, connecting UK businesses with world-class talent and services. We specialize in lead generation, sales support, administrative services, customer service operations, and complete offshore solutions, primarily operating through our South African partnerships.

Data Controller Contact Details:

Company Name: Silverline Consultants

Website: www.silverlineconsulting.co.uk

Email: info@silverlineconsulting.co.uk

You can contact us using our website contact form.

3. Information We Collect

3.1 Cost Savings Calculator Data

When you use our Cost Savings Calculator on the “Get Started” page, we collect:

  • Your current operational costs and staffing information

  • Number of employees or team members

  • Salary and overhead cost estimates

  • Department or role types

  • Email address (if you choose to receive personalized results)

  • Company name and contact information (if you book a meeting)

  • Any other information you voluntarily provide during the calculation process

Purpose: To provide you with personalized cost savings estimates and to facilitate consultation bookings.

3.2 Contact Forms and Enquiries

We collect information when you:

  • Submit general enquiries through contact forms

  • Request consultations or quotes

  • Use the “Get Started” booking system

  • Request information about our services

  • Ask questions via email or phone

This may include: Full name, Business/company name and position, Email address, Telephone number, Nature of enquiry or service requirements, Preferred contact method and timing, and Any other information you provide in your message.

3.3 Job Applications and Candidate Information for Roles at Silverline Consultants

When you apply for positions through our Careers page or job listings (all of which are for working directly with us or on our dedicated outsourced teams), we collect:

  • Full name and contact information

  • CV/resume and cover letter

  • Work history, education, and qualifications

  • References and professional background

  • Right to work documentation

  • LinkedIn profile or professional social media links

  • Salary expectations and availability

  • Any information provided during interviews or assessments

  • Equal opportunities information (optional and processed separately)

3.4 Client Service Data

When you engage our services (Lead Generation, Sales, Administration, Customer Service), we may collect and process:

  • Business contact information and organizational structure

  • CRM data and customer relationship information

  • Sales pipeline and lead information

  • Customer support tickets and communication records

  • Integration credentials for your business systems

  • Performance metrics and business analytics

3.5 Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and device identifiers

  • Browser type, version, and settings

  • Pages visited, time spent on pages, and navigation paths

  • Geographic location (country/region level)

  • Clickstream data and interaction patterns

3.6 Cookies and Tracking Technologies

We use cookies and similar technologies to: Remember your preferences and calculator inputs, Enable website functionality and user sessions, Analyze website traffic and usage patterns, and Improve user experience. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

3.7 Information from Third Parties

We may receive information from: Business referral partners, Publicly available sources (LinkedIn, company websites), Data enrichment services for lead generation, and Background check providers (for employment screening with consent).

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Calculator and Lead Qualification (Legal Basis: Legitimate Interests / Consent)

  • Processing cost savings calculations and providing personalized results.

  • Contacting you within 24 business hours of your submission to discuss your results and assess how we can assist your company.

  • Scheduling consultation meetings and qualifying business opportunities.

4.2 Service Delivery (Legal Basis: Contract Performance)

  • Providing lead generation, sales, administrative, and customer service solutions.

  • Managing client relationships and service agreements.

  • Coordinating outsourced operations between UK and South African teams.

  • Processing your business data through our offshore teams.

  • Integrating with your CRM, helpdesk, and business systems.

4.3 Recruitment and Employment (Legal Basis: Contract Performance, Legal Obligation, Legitimate Interests)

  • Processing job applications and conducting recruitment for roles at Silverline Consultants.

  • Assessing candidate suitability for roles.

  • Conducting interviews, performing background checks, and managing payroll for placed candidates.

4.4 Business Operations (Legal Basis: Legitimate Interests)

  • Responding to enquiries and providing consultations.

  • Analyzing business performance and market trends.

  • Improving our services and operational efficiency.

  • Protecting against fraud, security threats, and misuse.

4.5 Marketing and Communications (Legal Basis: Consent or Legitimate Interests)

  • Sending newsletters and service updates (with your consent).

  • Providing information about services that may interest you.

  • Following up on cost calculator results.

4.6 Analytics and Improvement (Legal Basis: Legitimate Interests)

  • Analyzing website usage and user behavior.

  • Improving website functionality and user experience.

4.7 Legal Compliance (Legal Basis: Legal Obligation)

  • Meeting employment, tax, and business regulatory requirements.

  • Complying with legal requests, court orders, and regulatory investigations.

5. International Data Transfers

Critical Information About Our Business Model: As an offshore outsourcing provider, international data transfers are fundamental to our services. Your data will be transferred between the United Kingdom (our clients and primary operations) and South Africa (our offshore teams and service delivery).

What This Means for You:

  • Calculator Data: Data may be shared with our South African team to prepare personalized consultations.

  • Client Service Data: If you engage our services, your business data will be processed by dedicated teams working from South Africa.

  • Employment Data: Candidates placed through our recruitment services will have their employment records managed across both jurisdictions.

Our Safeguards: We implement robust protections for international data transfers, including Standard Contractual Clauses (SCCs), contractual obligations with providers, and technical security measures (such as encryption).

6. How We Share Your Information

We do not sell or rent your personal data to third parties. We share information only as necessary to deliver our services and comply with legal obligations:

6.1 Offshore Service Delivery Teams

  • South African Operations Staff

  • Training and Quality Assurance Personnel

  • Management Teams

6.2 Client Organizations

  • Service Clients: When we work as an extension of client businesses, we may share relevant data with the client organization as part of service delivery.

  • Lead Information: Qualified leads generated on behalf of clients are shared with those client organizations.

  • Recruitment Clients: If you applied for a role on one of our dedicated outsourced teams, we share your application with the client organization for final approval.

6.3 Technology and Service Providers

  • CRM and Business Systems

  • Communication Platforms

  • Cloud Hosting Providers

  • Analytics Providers

  • Background Check Providers (with consent)

6.4 Professional Advisors and Legal Compliance

We share data with legal advisors, accountants, and authorities when required by law or to protect our legal rights.

7. Data Security

We implement comprehensive security measures to protect your personal data, including SSL/TLS encryption for data in transit, multi-factor authentication, and role-based access controls. All employees and offshore personnel are bound by strict confidentiality agreements and undergo regular security training.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy.

  • Calculator Submissions: 2 years from submission or last contact.

  • Client Service Data: Duration of service agreement plus 7 years (for legal/accounting requirements).

  • Recruitment Data (Unsuccessful Candidates): 12 months from application date.

  • Financial and Payment Records: 7 years from transaction date (legal requirement).

9. Your Rights Under UK GDPR

You have comprehensive rights regarding your personal data, including:

  • Right of Access (Subject Access Request): To receive a copy of your personal data.

  • Right to Rectification: To correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): To request deletion of your data (subject to legal or contractual limitations).

  • Right to Restrict Processing: To limit how we use your data.

  • Right to Data Portability: To receive your data in a machine-readable format.

  • Right to Object: To object to processing based on legitimate interests, including direct marketing.

  • Right to Withdraw Consent: To withdraw consent where processing is based on consent.

How to Exercise Your Rights:

Email: info@silverlineconsulting.co.uk with “Data Subject Rights Request” in the subject line. We will respond within one (1) month.

Right to Lodge a Complaint:

If you’re unhappy with how we handle your data, you can complain to the UK supervisory authority, the Information Commissioner’s Office (ICO), via their website: www.ico.org.uk.

10. Marketing Communications

You can stop receiving marketing communications at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by emailing us directly. Even if you opt out of marketing, we may still send service-related communications necessary for our business relationship.

11. Third-Party Links and Services

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of these external sites, and we encourage you to review their privacy policies.

12. Recruitment, Job Applications, and Careers

12.1 Information We Collect from Job Applicants

We collect CVs, contact information, work history, education, and assessment data to evaluate your suitability for roles at Silverline Consultants or its client teams.

12.2 Sharing Applicant Data

We only share applicant data with the relevant Client Organization if the role is for a dedicated outsourced team, and only with your knowledge during the application process. We share data with background check providers with your explicit consent.

13. Special Categories of Data

We generally avoid processing sensitive personal data (special category data). The exception is Equal Opportunities Data, which is optional, collected separately, and anonymized for diversity monitoring.

14. Children’s Privacy

Our services are directed at businesses. We do not knowingly collect personal data from individuals under 16 years of age.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. All changes will be posted on our website with a new “Last Updated” date. For material changes, we will provide a prominent notice or email notification to registered users.

16. Legal Basis Summary Table

Processing Activity Legal Basis Your Rights
Cost Savings Calculator, Follow-up Legitimate Interests Object, Withdraw Consent
Service delivery to clients Contract Performance Access, Rectification, Portability
Job applications (for Silverline roles) Legitimate Interests, Contract Access, Erasure, Portability
Employment records Contract, Legal Obligation Access, Rectification
Marketing emails (newsletter) Consent Withdraw Consent anytime
Website analytics Legitimate Interests Object via cookie settings
Legal compliance and records Legal Obligation Access

17. International Users

While our primary operations serve UK businesses, users from the European Economic Area (EEA) have the same rights under GDPR. We comply with applicable local data protection laws for all regions.